Grievance Redressal Policy

Effective Date: September 22, 2025

At Phonezilla, we are committed to providing our customers with the best shopping experience. In line with the Consumer Protection (E-Commerce) Rules, 2020, we have established a comprehensive grievance redressal mechanism to address any concerns or complaints promptly and efficiently.

1. Grievance Redressal Officer

To ensure effective resolution of consumer grievances, we have appointed a Grievance Redressal Officer:

  • Name: Mr. SOHAM  SAHA
  • Designation: Designated Grievance Redressal Officer
  • Email: phonezillaofficial@gmail.com
  • Office Hours: Monday to Friday, 11:00 AM – 4:00 PM

2. Procedure for Filing a Complaint

If you have a grievance related to our products or services, please follow the steps below:

  1. Contact Us Directly: Reach out to our Grievance Redressal Officer via the provided contact details.
  2. Provide Necessary Information: Include your order number, details of the issue, and any relevant documentation or screenshots.
  3. Acknowledgment: We will acknowledge receipt of your complaint within 72 working hours.
  4. Resolution Timeline: We aim to resolve all complaints within 30 days from the date of acknowledgment.

3. Escalation Mechanism

If you are not satisfied with the resolution provided, you may escalate your complaint to the following authorities:

4. Consumer Rights Under the Consumer Protection Act, 2019

As a consumer, you are entitled to the following rights:

  • Right to be Informed: Access to information about the quality, quantity, potency, purity, standard, and price of goods or services.
  • Right to Choose: Access to a variety of goods and services at competitive prices.
  • Right to Safety: Protection against goods and services that are hazardous to health or life.
  • Right to be Heard: Consumer interests will receive due consideration at appropriate forums.
  • Right to Seek Redressal: Obtain a fair settlement of just claims.

5. Contact Information

For any further assistance or inquiries, please contact us at: